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Starting the PowerDisc
If you're using Windows 98+ the PowerDisc should start itself automatically when
you put it in your disc drive. If you have closed the interface and want to restart
it, you can do so by double-clicking the CD/DVD in My Computer. If you have Autorun
disabled, open your CD/DVD drive by double-clicking on it and double-click again
on the program 'IERunner'. There is also an html page, 'index.htm', in the same
place - opening it in Internet Explorer 5.5 or above will launch you into the
PowerDisc but will not allow you to install the software. Installing
Software
Installing software from the new PowerDisc is easy. Click
the familiar setup icon - and the program installation will launch. But before
you do, please make a note of any serial numbers or registration codes you will
need for the installation. They are always given just above the setup icon. Also,
always read the information in the magazine and PowerDisc - often we've unearthed
important information about the installation. Reading it will save you having
to call support! IERunner
The new PC Answers interface is made to run within a program called IERunner which
uses some of the components from Microsoft Internet Explorer. You therefore need
to have Microsoft Internet Explorer installed on your system for the interface
to work correctly. Sometimes we include non-executable files on the PowerDisc,
such as ZIPs, Adobe Acrobat files, spreadsheets or example program files. If you
want to copy these to your hard drive, follow the instructions we give with them. Why
can't I use Netscape?
If you prefer to run the interface from within
another browser like Netscape or even Microsoft Internet Explorer itself, you
will have to install the programs manually. To install programs manually from
the disc, double-click on 'My Computer' on the desktop, right-click on the disc
drive and choose open from the drop-down menu. You should be now looking at the
contents of the PowerDisc. From the various folders you should be able to install
programs by double-clicking on their setup files. Getting
more Help
If you have problems installing the software, our Technical
Support may be able to help. Please write down all the relevant information you
can before contacting them, including the issue you got the software from, the
exact text of the error message (click the 'Details' button, if available, for
a full description) and your system setup (processor, memory, version of Windows
you are running). They can only give you help on installing the software, not
on actually using the program or on general questions about using your PC. If
you have access to the Internet, send an email to the support address below. This
will automatically reply with a FAQ listing any common problems and solutions
- you may well find your question answered there. If not, there will be details
at the bottom of the FAQ explaining how email the support desk for individual
problems. Another valuable online resource is the software manufacturers'
Web sites. Where possible we give a link to the relevant support pages in the
'Product Details' section of the program's page. You should also take a
look at the various PC Answers newsgroups online. The PowerDisc forum contains
questions relating to software on the PowerDiscs and Helpscreen contains postings
of a more general nature. Your question may well have already been answered by
another reader or member of the PC Answers team. If it hasn't, post your question
- if it's a common problem, others will benefit from the replies it generates.
We do, however, urge you to practice good 'netiquette' - see the FAQs that get
posted in all the newsgroups from time to time for guidelines. Web
Support: www.pcanswers.co.uk
E-mail Support: support@futurenet.co.uk
Forum Support: http://forum.pcanswers.co.uk
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